1. Introduction
Welcome to joyquest.pro (the "Site"), operated by Joyquest Team (the "we", "us", "our"). This Privacy Policy explains how we collect, use, store, protect and disclose your personal information when you access and use our Site and the HTML5 game services we provide (the "Services"). By using the Site and Services, you consent to the collection and use of your information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use our Site and Services.
2. Information We Collect
We collect two types of information from users: Non-Personal Identifiable Information and Personal Identifiable Information (only when voluntarily provided by you).
Non-Personal Identifiable Information: Automatically collected when you use our Site, including your device type, operating system, browser version, IP address, screen resolution, game play history, page visit records, and other anonymous usage data.
Personal Identifiable Information: Only collected if you choose to provide it voluntarily, such as your email address (for account registration, if applicable), username, and any other information you submit through contact forms or feedback modules. We do not collect sensitive personal information (e.g., financial details, ID numbers, biometric data) under any circumstances.
3. Purpose of Information Use
We use the collected information solely for the following legitimate purposes:
To provide, operate, maintain and optimize our Site and Services, ensuring smooth game play and a seamless user experience.
To update and improve our game library, tailor content recommendations and enhance the overall functionality of the Site.
To respond to your inquiries, feedback and support requests in a timely manner.
To detect and prevent fraudulent or abusive activities, protect the security of our Site and users’ legitimate rights.
To comply with applicable laws, regulations and legal procedures.
4. Information Storage and Protection
We store your personal information on secure servers with industry-standard encryption and security measures to prevent unauthorized access, disclosure, alteration or destruction of your data.
Your information is stored only for the period necessary to fulfill the purposes stated in this Policy, or as required by applicable laws and regulations.
We do not store your game progress data on our servers unless explicitly stated for specific games; most H5 game progress is stored locally on your device.
5. Information Disclosure and Sharing
We will not sell, rent, lease or disclose your personal information to any third party for commercial purposes without your explicit consent. We may share your information only in the following limited circumstances:
With trusted third-party service providers who assist us in operating the Site and providing Services (e.g., analytics tools, hosting services), and such providers are bound by strict confidentiality agreements and are prohibited from using your information for any other purpose.
When required by applicable law, regulation, legal process or governmental request (e.g., a court order or subpoena).
To protect our legitimate rights and interests, including investigating and preventing fraud, copyright infringement, or other violations of our Terms of Service.
6. User Rights
You have the right to access, correct, update or delete the personal information you have provided to us (if applicable). To exercise these rights, please contact us via the contact information provided in Section 10 of this Policy. We will respond to your request in accordance with applicable laws and regulations within a reasonable time frame.
You may also disable cookies in your browser settings to prevent the collection of non-personal identifiable information (note: this may affect the normal functionality of some games and the Site).
7. Children’s Privacy
Our Site and Services are intended for users of all ages, and we do not knowingly collect personal information from children under the age of 13 (or the applicable minimum age in your country/region). If we become aware that we have collected personal information from a child without the consent of a parent or legal guardian, we will immediately delete such information. Parents or legal guardians who believe their child has provided personal information to us may contact us to request its deletion.
8. Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies or practices of any third-party sites, and we are not responsible for them. We encourage you to review the privacy policy of any third-party site you visit.
9. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site and Services after the changes take effect constitutes your acceptance of the revised Policy. We recommend that you review this Policy periodically for any updates.
10. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at: [email protected]